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FAQ's Welcome to clearcall's Frequently Asked Questions (FAQ). We are always adding to this page, in an attempt to include answers to everything you or other customers might ask about our service. Just click on the section headings to see a list of related questions. Customer Service HoursIf you have a question not addressed in this FAQ, simply email us and we'll get back to you as soon as we can.
Questions about clearcall.net Features and Pricing How much does the clearcall.net dialup service cost?
Return to FAQ Index What are the local service areas covered by clearcall.net?
Return to FAQ Index Which operating systems (Windows, Macintosh) does clearcall.net
Click "view" on the menu bar at the top of yourThere are more powerful parental control software applications on the market, including NetNanny, Disktracy, and Cyber Patrol. Return to FAQ Index What are the local service areas covered by clearcall.net? clearcall.net currently has local dial-in locations in Greater Indianapolis. If you can make a local call to this area, you can utilize our service. Our access numbers are as follows: Greater Indianapolis: 770-5543 Return to FAQ Index Do I have to do anything special to set up my modem for use with clearcall.net? No. You'll only need to configure your modem if it has not previously been configured for your computer. A modem that you have been using has most likely already been configured. When you run Account Setup to create your clearcall.net membership, the software will detect your modem automatically, and will let you know if it needs to be re-configured. Return to FAQ Index Which modem speeds does clearcall.net support? clearcall.net supports 14.4, 19.2, 28.8 and 33.6 kbps connections, V.90 compliant 56K connections and ISDN. Return to FAQ Index What are 56K modems and do they really deliver? Over the last year, technology companies have designed modems which allow connections at download speeds approaching 56Kbps. While it's clear that these modems are faster than the 28.8Kbps standard, exactly how much faster is a controversial issue. Upload speeds, for example, continue to be limited to 33.6Kbps (primarily an issue for users who send large files to other people). And the Federal Communications Commission (FCC) has capped the maximum download speed for this type of data transmission at 53K bps. But laboratory-perfect conditions are necessary to reach download speeds approaching even 53Kbps; in fact, many users report speeds in the 40-45Kbps range or lower. Although these speeds fall short of the 56Kbps originally promised by this technology, the y remain substantially faster than the current dial-up standard of 28.8Kbps. So although 56K is not a guaranteed connection rate, this technology still offers a substantial time savings for many users. NOTE: Although clearcall.net has taken every possible step to provide you with the fastest and most reliable 56K connections, we do not guarantee the speed of your 56K connection. Return to FAQ Index Are 56K modems all the same? Initially there were two competing and incompatible standards for 56K modems: K56flex and x2. K56flex modems use a technology supported by companies like Rockwell and Lucent; x2 modems are designed and sold by 3Com (formerly U.S. Robotics) and a few other modem manufacturers. Unfortunately, connection speeds with these modems only approach 56Kbps if you connect to an ISP which supports the same standard as the modem. However, the recent release of a new standard, V.90, solves this problem. Original 56K modems can upgrade to this standard, if the manufacturer of the modem provides the necessary software. (Please scroll down for more info). Return to FAQ Index What is V.90? The International Telecommunications Union recently released an official standard for 56K called V.90 that uses elements from both the K56flex and x2 technologies. This ended the battle between the two incompatible standards. clearcall.net now provides full support for the V.90 standard. Return to FAQ Index Can I use my 56k modem with clearcall.net's V.90 compatible network? Only if your 56K modem conforms to the new V.90 standard. Please check with your modem manufacturer to determine whether or not your current modem is V.90 compatible and if not, whether a software upgrade to the V.90 standard is available. If not, and y our modem is not x2 compatible, you will need to purchase a new modem to approach 56k speeds. If you need help finding a quality modem at a decent price, email us and we'll point you in the right direction. What options are there for higher-speed access to clearcall.net besides 56K? For those who want even faster download speeds, clearcall.net's ISDN service may be the perfect solution. ISDN is a reliable, proven technology that delivers speeds up to 128Kbps, depending on the package you choose. Return to FAQ Index Does clearcall.net support ISDN access? Yes! We currently offer ISDN connections for all dial-in access numbers. Our system supports access on 1 channel at 64Kbps or 2 channels at 128Kbps. There is no additional charge for one channel of ISDN access. If you want more than one channel of access, your rates will increase. Whereas many ISP's will drag you through a process of registering utilizing a 14.4 or greater modem, and then you are left trying to configure your ISDN terminal adapter, just give us a call or email us and we'll get you set up. Our support number is (317) 773-0620 For an additional fee, we currently offer static IP addresses, using full-time dial-up. Return to FAQ Index Does clearcall.net offer Unix shell accounts? Sorry, clearcall.net offers PPP Internet accounts only. Return to FAQ Index What are the hours for customer service and technical support? Customer service and technical support representatives can be reached by email or phone M-F 8am-5pm. Our support number is (317) 773-0620. Return to FAQ Index Which operating systems (Windows, Macintosh, etc.) does clearcall.net support? clearcall.net is available for Windows NT, Windows 98, Windows 95, Windows 3.1 and Macintosh users (both 68K and Power PC). We do not support UNIX at this time. Return to FAQ Index Is Microsoft Internet Explorer provided as part of the clearcall.net software? Our current CD-ROM includes Internet Explorer 4.01 for Windows NT, Windows 95, Windows 98, Windows 3.1, and MacIntosh. We do not offer Netscape Communicator. Return to FAQ Index Can I use other Internet software with my clearcall.net account? Yes! You can use any Winsock-compliant Internet software program on clearcall.net. However, clearcall.net can only provide technical support for the software programs that we distribute. If you have problems with any third-party application, you'll need t o contact the developer of that program. Return to FAQ Index |
